High Performance Business Strategy: Inspiring Success Through Effective Human Resource Management

High Performance Business Strategy: Inspiring Success Through Effective Human Resource Management by Ap Eigenhuis, Rob van Dijk

Kogan Page | 2007 | ISBN: 0749450134 | Pages: 207 | PDF | 11 MB

Authors Ap Eigenhuis and Rob van Dijk see a natural alliance between the CEO and the HR executive. HR executives, they argue, must position themselves in the forefront of solving new business challenges. In High Performance Business Strategy, they show senior management -- both within HR and outside of it -- how to analyze the weak points in a business and focus HR on transforming the problem areas. They introduce a unique online checklist that identifies areas of corporate weakness, and they explain how to use the results to build a new HR strategy.

Throughout the book and the checklist, the authors have incorporated state-of-the-art knowledge on what works in large, international organizations. This knowledge is based on their experience working with CEOs and senior executives in large, international corporations and on exclusive access to research conducted by the Hay Group.

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Are Your Customers Being Served ? by Pauline Rowson

 

 

 

Are Your Customers Being Served? by Pauline Rowson

Rowmark | 2007 | ISBN: 0954804554 | Pages: 112 | PDF | 11 MB

Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.

This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers.

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Real-Resumes for Students by Anne McKinney

Prep Publishing | 2000 | ISBN: 1885288182 | Pages: 192 | PDF | 12 MB

A 192-page book, Real-Resumes for Students shows actual resumes and cover letters that helped students launch a career after graduation from college, technical or professional school, or graduate school. Real-Resumes for Students is based on the philosophy that students have particular problems when they approach resume preparation and job hunting. Students are usually seeking their first professional position and they must figure out how to present in a meaningful fashion work experience such as waitress, tutor, intern, student teacher, volunteer, residence hall counselor, and sorority president.

The Table of Contents is designed to present actual resumes of real individuals with varying degrees ranging from accounting and computer programming, to sports administration and veterinary technology. The theory behind the book is that a picture is worth a thousand words, and all resumes and cover letters shown in the book have been handpicked. There are numerous resumes which illustrate how to show clinical rotations and internships on a resume, and the editor also gives insight into how to use volunteer work and achievements to maximum advantage. Real-Resumes Series editor Anne McKinney believes strongly that student resumes are the most creative (and the most difficult to write) because they must sell potential rather than experience.

All resumes in the book are one page in length, and all resumes are accompanied by a companion cover letter. The book begins with a brief section explaining the most effective job-hunting approachthe direct approach. This unique how-to book does not simply tell how to write an effective career-change resume and cover letter; it shows how in page after page of meaty examples.

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